Refund and Product Return Policy

Return – Replacement of products

If you wish to return any defective products, please follow the instructions below for our best service.

Defective Products

All returns and exchanges of any defective products must be made within 14 days of the date of purchase, with the proof of purchase accompanying the product. The product can only be replaced if the packaging is presented intact and only if the defect does not result from misuse by the consumer or violation of the instructions for use of the product.

In all cases, the replacement or return is only carried out if you have contacted the Online Store on the same or the following day.

Products are returned within 14 calendar days of delivery, at the customer's expense. Products must be returned intact, in their packaging. If the returned products do not meet the above conditions, they will be returned to the customer at a consignee charge. The products to be returned must be accompanied by the corresponding purchase document. If the aforementioned conditions are met, a refund will be made to the customer within 14 working days from the time the company was informed of his withdrawal. Since the payment of the order was made by credit card, the company will proceed with all the prescribed actions to inform the bank so that the amount of money can be returned to the customer. In these cases, the time for crediting the amount is purely the responsibility of the competent bank.

Order cancellation

Cancellation of the order can be done in the following cases:
Before completing your order, during the online process you can go back and delete the quantities of the products from the shopping cart by pressing the "Remove" button.
Even if you have completed your online order but the product has not yet been shipped, you can cancel it by calling 697 237 0328 or through the email form on our website and after explaining the reason why you want to cancel your order, our partner will inform you immediately about the options you have.
If your order has already been invoiced and you still want to cancel it, you must provide your order details by phone at 697 237 0328